Shipping policy

Most of our fine art prints are produced individually after an order is placed. Production time is separate from shipping time.

ORDER PROCESSING AND PRODUCTION

After payment is confirmed, your order is prepared for production. Because prints are made to order, production normally begins soon after the order is accepted.

Production times vary depending on the product, material, size, finish and production facility. Any estimate shown on a product page or at checkout is provided for guidance and is not a guaranteed completion date.

If you need to change or cancel an order, please contact us as soon as possible through the Contact page. Changes or cancellations may no longer be possible once production has begun.

SHIPPING DESTINATIONS

We currently ship to Israel and to the international destinations available for selection at checkout.

If a destination is not available at checkout, we are not currently able to accept an order for delivery to that destination.

Orders may be produced and shipped from different production facilities depending on the product and delivery country. If an order contains more than one item, the items may occasionally be produced or delivered separately.

SHIPPING COSTS

Available shipping methods and their current prices are displayed at checkout before payment.

Shipping charges may vary according to the destination, product, size, material, quantity and available production facility.

Any free-shipping threshold or promotional shipping rate will be shown at checkout when applicable.

DELIVERY ESTIMATES

Delivery estimates shown at checkout begin after production has been completed unless expressly stated otherwise.

All production and delivery periods are estimates rather than guaranteed delivery dates. Delivery may be delayed by customs processing, carrier disruption, public holidays, severe weather, local postal conditions or other circumstances beyond our reasonable control.

Please allow additional time for international delivery.

TRACKING

Tracking information will be provided when it is available for the selected shipping method. Some economy or postal services may offer limited tracking or no tracking after the parcel enters the destination country.

A tracking status may take some time to appear after the shipping label is created.

CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping charge. The recipient is responsible for paying any such charges.

Customs processing may delay delivery. We cannot control customs decisions or processing times.

DELIVERY ADDRESS

Please check your name, delivery address, postal code and contact information carefully before submitting the order.

Customers are responsible for providing a complete and accurate delivery address. If an address is incorrect or incomplete, please contact us immediately. Once production or shipping has begun, we may be unable to change it.

Additional production or shipping costs caused by an incorrect or incomplete address, an unclaimed parcel or a refused delivery may be charged to the customer unless applicable law requires otherwise.

DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please first check the tracking information, the delivery address supplied with the order and any notice left by the carrier.

If the parcel remains delayed, contact us through the Contact page with your order number. We will review the shipment and, where appropriate, contact the production or delivery provider.

Please note that carrier investigations may require additional time before a parcel can be treated as lost.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your order when it arrives. If it is damaged, defective or different from the item ordered, contact us promptly through the Contact page.

If possible, include photographs of the complete item, the affected area, the packaging and the shipping label. Please keep the item and all packaging until the issue has been reviewed.

Approved claims will be handled in accordance with our Return and Refund Policy:

https://krasilshchikov.com/policies/refund-policy

CONTACT

For questions about production, shipping or delivery, please contact us through the Contact page on this website.