Refund policy

Most of our fine art prints are produced individually after an order is placed. Please read the following policy before making a purchase.

Order cancellations

If you wish to cancel or change an order, please contact us as soon as possible through the Contact page. We will make every reasonable effort to accommodate your request.

Orders that have not yet entered production may be cancelled for a full refund. Once production has begun, cancellation or modification may no longer be possible where the order contains a customised or personalised print. For standard prints, any applicable statutory cancellation or withdrawal rights remain unaffected.

Returns

You may request a return within 14 days after receiving your order, where a right of return or withdrawal applies under applicable consumer law.

To be eligible for a return, the print must be unused, undamaged and in the condition in which it was received, preferably in its original protective packaging. Proof of purchase is required.

Please contact us before returning any item. If a return is accepted, we will provide instructions and the appropriate return address. Items sent back without prior authorisation may not be accepted.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by law.

Standard prints may be returned within the period stated above where a right of return or withdrawal applies. Prints made to the customer’s individual specifications, or clearly personalised for the customer, may be excluded from cancellation or return where permitted by applicable law. This does not affect rights relating to damaged, defective, incorrect or materially misdescribed items.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If a print is damaged in transit, defective, or different from the item ordered, contact us promptly through the Contact page. If possible, please include clear photographs of:

the complete item;
the damaged or defective area;
the packaging and shipping label.

After reviewing the issue, we will arrange an appropriate remedy, which may include a replacement or refund. Please do not dispose of the item or its packaging until we have completed our review.

Minor differences between colours displayed on a screen and the physical print may occur because screens and printing processes reproduce colour differently. Such minor variations do not normally constitute a defect. This does not affect your rights where the product materially differs from its description.

Exchanges

We do not offer direct exchanges. If an exchange is required and a return is accepted, the original order will be handled under this policy and a new order can be placed separately.

Refunds

We will notify you after an approved return or claim has been reviewed. Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after the refund is issued for your bank or payment provider to process it. Processing times are controlled by the payment provider and may vary.

Incorrect or incomplete delivery address

Customers are responsible for providing a complete and accurate delivery address. Additional production or shipping costs caused by an incorrect or incomplete address may be charged to the customer, unless otherwise required by law.

Submitting a return or cancellation request

To submit a return or cancellation request, sign in to your customer account at https://account.krasilshchikov.com using the email address associated with your order. Select the relevant order and follow the available return or cancellation options.

Submitting a request does not automatically approve a return or cancel an order. We will review the request under this policy and notify you of the outcome. Please do not send an item back until return instructions have been provided.

Mandatory consumer rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be waived under the laws applicable to your purchase.

For questions about cancellations, returns or refunds, please contact us through the Contact page on this website.